New scheme for Tatkal ticket booking comes into effect today.
July 10, New Delhi: From today onwards, No authorised agents, including agents of IRCTC and others, will be allowed to book Tatkal tickets from 10 am to 12 am from counters as well as from Internet. The Indian Railways has introduced a slew of measures amid increasing complaints about misuse of the Tatkal scheme.
This revision in the tatkal booking scheme comes in the backdrop of an increasing number of complaints from passengers about cornering of the bulk of tickets by touts, who then sell them at a premium.
Under this new scheme, while some zones will be operating separate counters for Tatkal tickets, others will be issuing tickets from the same counters but will provide only Tatkal tickets through these counters between 10 am and 10.30 am.
Measures such as installation of CCTVs in major booking centres, barring booking clerks to carry mobile phones inside counters, display of helpline numbers for complaints, raids by the vigilance squads to prevent misuse of Tatkal facility have been taken, he said.
Earlier, advance reservation period of Tatkal scheme was reduced from two days, excluding the day of journey, to one day.
Refunds are not granted on cancellation of confirmed Tatkal tickets except in case of special circumstances like late running of train by more than three hours and cancellation of trains.
Duplicate Tatkal tickets are not issued under normal circumstances. “In exceptional cases, duplicate Tatkal tickets can be issued on payment of full fare including Tatkal charges,” the official said.
Railways have also initiated steps to augment e-ticket handling capacity of its website through short-term and long-term measures.
The present e-ticket capacity is being increased from existing about 3.5 lakh bookings to around five lakh bookings per day in about four months, which will further be increased to about 8 lakh bookings per day in the long term.
News Gathered by India News
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